Buccament Bay Resort

Booking Terms and Conditions

GENERAL:

These Terms and Conditions ("Terms and Conditions"), including any revised terms that we may issue or post on our website from time to time, state the terms and conditions under which we provide you with various services on www.buccamentbay.com website (the "Site") for reservations at the Buccament Bay Resort, St Vincent and The Grenadines (“Resort”), owned by Harlequin Property (SVG) Limited and operated by Buccament Bay Resort Limited, on behalf of its affiliated companies including Harlequin Hotels and Resorts Limited (collectively "Harlequin", "us" or "we"). These Terms (which also incorporate our Privacy Policy are a legally binding agreement between you and Harlequin and govern your use of this Site as well as all accommodations, transportation, services and activities related to the Resort as described on our Site ("Services").

BY ACCESSING, BROWSING, AND/OR USING OUR SITE AND/OR SERVICES ON THE WEBSITE AND/OR BY MAKING A CONFIRMED RESERVATION ON OUR SITE OR OTHERWISE, YOU ARE DEEMED TO ACCEPT THESE TERMS AND AGREE TO BE BOUND BY THESE TERMS AND BY ALL TERMS, POLICIES AND GUIDELINES INCORPORATED BY REFERENCE, WHILST USING OUR SITE, THE RESORT AND THE SERVICES DURING YOUR STAY.

We may make changes to these Terms and Conditions from time to time at our sole discretion. Each time changes are made to these Terms, a revised set of Terms will be posted on the reservations page for the Resort. Please check them regularly to take notice of any changes. Your continued use of our Site following the posting of changes constitutes your acceptance of any such changes.

OUR PRIVACY POLICY:

The information that we obtain through your use of our Site, whether through the reservation process or otherwise, is subject to the privacy policy posted on our Site ("Privacy Policy"). Our Privacy Policy contains the provisions that govern our collection, use and disclosure of the information you provide to us, including our respective rights relative to that information and are a part of these Terms and Conditions. Please review our Privacy Policy before you use our Site and/or services. If you are unwilling to accept the terms and conditions of our Privacy Policy, please do not use our Site and/or services.

BOOKING OPTIONS:

If you would like to book multiple rooms, please make sure to use a different name for each room, otherwise the duplicate name reservation may be cancelled by the Resort. Note: To check-in at the Resort, at least one guest must be at least 18 years of age and present a valid credit card in their name. If under 18, the guest must be travelling with a party where one guest is 18 or older and is the credit card holder for all reservations.

PAYMENT POLICY:

Resort reservations require full payment for all rooms 15 weeks (105 days) prior to arrival.

The Resort reserves the right to cancel a trip at any time prior to scheduled departure.
In the event your trip is cancelled by the Resort, a full refund will be issued. If your deposit is made by credit card, your final payment will be charged on the date noted in your booking.

CANCELLATIONS POLICY:

If a cancellation is 21 days prior to your arrival date the cost of your stay will be refunded in full, between 21-14 days from arrival a 1 night penalty charge will apply and 14-1 days will result in 100% cost of stay penalty.                       
Holidays/Special Events: If cancel 45 days prior to arrival, the cost of your stay will be refunded in full, within 44-1 days from arrival, will result in a 100% cost of stay penalty      
Special High Demand or Advance Bookings Promos: Non Cancellable. This will be noted on your booking confirmation.
Group bookings: should contact the resort directly for group rates and cancellation terms. Details will be noted on your booking confirmation.
No-shows will be penalized the entire length of stay. Should you fail to travel and use the accommodations and services, all fees & charges imposed by Harlequin, the Resort, the airlines or other suppliers will still apply. All members of the travel party must present a valid passport when travelling to and from St Vincent and The Grenadines. Failure to provide the air carrier or governmental officials with necessary documents will lead to denial of boarding. All cancellation and no show penalties that are incurred are the sole responsibility of the client and will be charged accordingly.

REFUNDS:

Refunds due to cancellation of your vacation package prior to travel will be processed upon notification (or after return of documents if applicable) and are subject to applicable cancellation charges assessed by Harlequin, the Resort and/or other travel suppliers. Refund requests must be made by contacting the Resort or any nominated travel agent such as Harlequin Travel. Any unused services included in your travel package are not refundable.

PROOF OF CITIZENSHIP:

As you will be travelling to another country, you must present proof of citizenship. All guests’ full, legal names and children's ages are required at time of booking. Possession of proper documentation is the responsibility of the passenger. Each citizen needs to present either a valid passport or passport equivalent. To enter St Vincent and The Grenadines, citizens are required to present a valid passport which must be current up to your travel period. Consult your local embassy. If you are departing St Vincent and The Grenadines for a country that has the passport validity requirement of six (6) months beyond the dates of travel, then that requirement will be enforced. The passenger's failure to provide such documentation may result in automatic flight cancellation without right to a refund.

CHECK-IN TIMES:

At the airport: To avoid the risk of forfeiture of your seats, you must check in at least two hours prior to flight time. At the Resort: check-in time is 3:00 p.m. If your flight arrives prior to that time, you may want to pack a carry-on bag with your bathing suit and a change of clothes. Changing facilities are provided for guests so you can enjoy the swimming pools and beach shortly after your arrival.

AIRPORT TRANSFERS:

If airport transfers are included, a representative of the Resort will be located outside the baggage claim area in St Vincent and The Grenadines E.T Joshua International Airport. Please plan to depart the Resort three hours prior to your scheduled flight's departure time to allow for check in and clearing of customs at E.T Joshua International Airport.

DINING RESERVATIONS:

Dining Reservations are a complimentary service to the Resort. Dining Reservations can be MADE 14 DAYS OR LESS PRIOR TO ARRIVAL.

GOLF TEE TIME RESERVATIONS:

Golf Tee Time reservations are a service available to all guests of the Resort. Golf reservations CAN BE MADE 28 DAYS OR LESS PRIOR TO YOUR ARRIVAL DATE. To secure your Golf Reservation(s) a valid credit card will be required. NOTE: You may be charged up to the full rate of the Greens Fees for any reservation(s) cancelled within less than 72 hours of your scheduled start time or for all no shows. Any fees assessed will be applied to the credit card or added to your hotel charges. For any questions please contact the Resort directly.

ON-ISLAND ASSISTANCE:

If you need assistance during your stay, please visit the Resort Concierge Desk located in the lobby.

OWNERSHIP OF OUR WEBSITE AND PROTECTION OF OUR INTELLECTUAL PROPERTY RIGHTS:

The contents of our Site are intended for the personal use of users of this Site. This Site is owned and operated by Harlequin Hotels and Resorts Limited (the "Company"). All right, title, and interest to the content displayed on our Site, including but not limited to the Site's look and feel, data, information, text, graphics, images, sound or video materials, photographs, designs, trademarks, service marks, trade names, URLs, and content provided by third parties, are the property of the Company, or third parties, and are protected by copyright, trademark, patent or other proprietary rights and laws. Except as expressly authorized by us, you agree not to copy, modify, rent, lease, loan, sell, assign, distribute, perform, display, license, reverse engineer, or create derivative works based on the Site or any content (including without limitation any software) available through the Site.

Except as expressly provided in these Terms and Conditions, nothing contained herein or on this Site shall be construed as conferring any other license or right, expressly, by implication, by estoppel or otherwise, with respect to any of our content or under any third party's content. Any rights not expressly granted herein are reserved.

YOU AGREE NOT TO USE OUR SITE TO:

Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; Post any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, or any other form of solicitation except in areas that are expressly designated by us for such purpose; Use any robot, scraper, spider, other automatic device, or manual process to monitor or copy any information or content contained in the Site without our prior express written permission and systematic retrieval of data or other content from the Sites to create or compile, directly or indirectly, a collection, compilation, database or directory without our prior written permission; Take any action that imposes an unreasonable or disproportionately large load on the Site infrastructure; Disseminate or transmit any content that infringes or violates any party's copyright, trademark, trade secret, patent or other proprietary right; Disseminate or transmit any worms, viruses or other harmful, disruptive or destructive files, code or programs; Violate any law (whether local, state, national, or international), whether or not intentionally; Forge headers or otherwise manipulate identifiers in order to disguise the origin of any posting; Collect or store personal data about other users, including collecting usernames, e-mail addresses, or other personally information of members; Engage in any activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about internet users without their permission, except as permitted by applicable law.

If we believe that anyone has violated this provision or any other provision of these Terms and Conditions or otherwise violated the law, we retain the right to investigate, disclose such activities and/or possible violations to the appropriate authorities and/ or pursue legal action against such person.

LINKS TO OTHER WEBSITES:

Our Site may include links to other websites or resources. Because we have no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Finally, you acknowledge that such external sites usually have their own terms and conditions, including privacy policies, over which we have no control and which will govern your rights and obligations with respect to the use of those websites

YOUR CONTACT WITH ADVERTISERS OR THIRD PARTY VENDORS:

Your dealings with advertisers and third party vendors found on or through our Services, including your participation in promotions, the purchase of goods, Services, and any terms, conditions, warranties or representations associated with such activities, are solely between you and the third party. We do not make any representations or warranties with respect to any goods or services or website that may be obtained from such third parties, and you agree that we will have no liability for any loss or damage of any kind incurred as a result of any activities you undertake in connection with the use of or reliance on any content, goods, services, information or other materials available, or through such third parties, on our Site.

The Resort and/or its suppliers, in making arrangements for the transportation, accommodations and other services referred to herein, acts only as an agent for the owners and operators of such transportation, accommodations and services or facilities, and its responsibility are limited to that of an agent. The airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. The contract in use by the airlines concerned, when issued, shall constitute the sole contract between the airlines and the purchaser of their tours and/or passenger.
The Resort confirms that all Resort bookings processed by Harlequin Travel Limited shall be subject to these Terms and Conditions. Harlequin Travel shall not assume responsibility for errors or omissions within the content of this Site.

COMPLIANCE WITH LAWS:

You agree to comply with all applicable laws regarding your use of our Site.

MODIFICATION TO OUR SERVICES:

We reserve the right at any time and from time to time to modify, suspend, discontinue, or terminate our services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension, discontinuation, or termination of our services.

INFORMATION DISCLAIMER AND DISCLAIMER OF WARRANTIES:
BY USING OUR SITE AND/OR SERVICES YOU UNDERSTAND AND AGREE THAT:

YOUR USE OF THE SITE AND/OR SERVICES IS AT YOUR SOLE RISK. OUR SITE AND/OR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO REPRESENTATION OR WARRANTY THAT OUR SITE AND/OR SERVICES WILL MEET YOUR REQUIREMENTS, THAT THE SITE AND/OR SERVICES WILL BE UNINTERRUPTED, SECURE, CURRENT OR ERROR-FREE, THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SITE AND/OR SERVICE WILL BE ACCURATE, TIMELY, USEFUL OR RELIABLE, OR THAT THE QUALITY OF ANY POSTINGS, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL OBTAINED BY YOU THROUGH OUR SITE AND/OR SERVICES WILL MEET YOUR NEEDS.

WE MAKE NO REPRESENTATION OR WARRANTY THAT THE SITE, THE SERVICES, OR ANY CONTENT CONTAINED THEREIN IS APPROPRIATE OR AVAILABLE FOR USE IN ALL GEOGRAPHIC LOCATIONS.

LIMITATION OF LIABILITY:

YOU UNDERSTAND AND AGREE THAT WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, HOWSOEVER CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE RESULTING FROM: (1) THE USE OF, OR THE INABILITY TO USE, OUR SITE AND/OR SERVICES, (2) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES AND GOODS, (3) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, (4) THE STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR SITE, (5) RELIANCE ON CONTENT OR POSTINGS ON OUR SITE, OR (6) ANY OTHER MATTER RELATING TO OUR SITE OR OUR SERVICES. THESE LIMITATIONS WILL APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

EXCEPT AS REQUIRED BY THE INDEMNITY PROVISIONS HEREIN, IN NO EVENT WILL OUR DIRECT LIABILITY HEREUNDER EXCEED THE ACTUAL TOTAL AMOUNT RECEIVED BY US FROM YOU TO ACCESS THE SITE AND/OR THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

INDEMNIFICATION:

You agree to indemnify and hold us and our subsidiaries, and affiliates, and their officers, members, directors, employees and agents harmless from and against any and all liability, losses, claims, demands, disputes, damages or costs of any kind, including, without limitation, reasonable attorneys' fees and costs of litigation, resulting from or in any way connected with (a) your use of or reliance on our Services, (b) your connection to our Site, (c) your violation of these Terms and Conditions or (d) your violation of any rights of another party.

LIMITATION OF ACTIONS BROUGHT AGAINST US:

You agree that any claim or cause of action arising out of your use of our Site or these Terms and Conditions must be filed within one year after such claim or cause of action arose or it shall forever be barred, notwithstanding any statute of limitations or other law to the contrary. Within this period, any failure by us to enforce or exercise any provision of these Terms and Conditions or related right shall not constitute a waiver of that right or provision.

Effective Date: August 10, 2010